T-Metrics Screen Sharing for Google Chrome

T-Metrics Screen Sharing: Real-time Screen Sharing for T-Metrics Webchat

T-Metrics Screen Sharing is a Chrome extension that provides screen sharing functionality for use with the T-Metrics Webchat application. Designed to enhance the T-Metrics OmniChannel Contact Center experience, this extension allows agents to share their screens with callers in real-time during WebRTC-based audio/video calls. With this feature, agents can easily share content and demonstrate concepts, providing a clearer and more interactive communication experience.

The T-Metrics Screen Sharing extension is a valuable tool for agents using the T-Metrics OmniChannel Contact Center's Webchat Application. By enabling screen sharing, agents can enhance their ability to collaborate and assist callers, making it easier to troubleshoot issues or provide visual demonstrations. With the ability to share screens in real-time, agents can effectively convey information, leading to improved customer satisfaction and problem resolution.